Frequently Asked Questions

Everything you need to know about shopping with LOJ.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the item back at our warehouse.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may vary slightly between collections.

What payment methods do you accept?

LOJ accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now Pay Later options through Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

At LOJ, we are committed to ethical fashion. We source 80% of our fabrics from certified sustainable suppliers and ensure fair labor practices across our entire supply chain.